Shipping policy
Shipping Policy
Processing Time
All orders are processed within a few business days after payment is confirmed. Processing times may vary depending on order volume.
Delivery Time
Delivery times depend on the destination and shipping carrier. Estimated delivery times are provided for guidance only and are not guaranteed.
Delays
Once an order has been shipped, delivery is handled by third-party carriers. We are not responsible for any delays caused by shipping companies, customs, weather conditions, or other external factors beyond our control.
We kindly ask for your patience in case of delays, as these situations are outside of our influence.
Tracking
Once your order has been shipped, you will receive a tracking number (if available) so you can monitor your shipment.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us so we can assist you in resolving the issue with the carrier.
Contact
If you have any questions regarding shipping, please contact us at:
Email: thornweavecontact@gmail.com